CUSTOMER RELATIONS

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About Us

Welcome to the Customer Relations /Patient Experience Department. We are here to serve you. We have a deep commitment to providing the highest quality care and service to our patients, with compassion, cultural sensitivity, respect and dignity. We strive to clearly define our customers’ expectations; then exceed them! ​


Our STAFF

Our staff cares and are available to answer any questions you may have. 

VIEW OUR STAFF >​


SERVICES & Programs

We provide patients and guests with a warm welcome, assistance navigating the hospital and clinics, important information, support programs and resources. 

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​CONTACT US

If you have questions or a complaint, please contact:

1 (800) 351-1818 or (408) 885-4826

*For quality assurance, your call will be recorded.  If you prefer not to be recorded, please let the representative know when your call is answered.

Monday-Friday 
8:00 am-4:00 pm

CUSTOMER RELATIONS /PATIENT EXPERIENCE DEPARTMENT
Santa Clara Valley Medical Center

751 S Bascom Ave, Sobrato Pavilion, Bldg. A, Room 1A068B
San Jose CA 95128


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