CUSTOMER RELATIONS
Complaints & Grievances
We value your feedback. As your community hospital, we strive to provide exceptional care and service for our patients, families, and visitors. If you have a concern, question, or complaint about your care experience at Santa Clara Valley Medical Center and Clinics, O’Connor Hospital, or St. Louis Regional Hospital, we would like to hear from you. You can communicate with us in a variety of ways (see below):
FILL – OUT A CONCERN/COMMENT FORM* AND DROP IT OFF AT THE CUSTOMER RELATIONS/PATIENT EXPERIENCE OFFICE.
*Don’t have time to complete a form now? You may also download a concern/comment form
Click here to Submit Online Form
To download a form, click one of the links below:
Complaint Form-English
Complaint Form-Spanish
Complaint Form-Vietnamese
TO VIEW OUR ENTERPRISE Grievance PolicY Click here
CALL the Customer Relations/Patient Experience Team at (408)885-4826 or 1 (800)351-1818, Monday - Friday, 8:00 am - 4:00 pm. If you are calling after hours, please leave a message and we will return your call within one business day.
– OR –
EMAIL your concern/comment to our Customer Relations Team at [email protected]
If the resolution of your concern is not satisfactory, please know you have options of contacting your health plan or the following agencies:
California Department of Health Services
San Jose District Office
100 Paseo de San Antonio, Suite 235
San Jose, CA 95113
(408) 277-1784 or 1 (800) 554-0348
http://www.cdph.ca.gov
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
1 (800) 633-2322
http://www.mbc.ca.gov/
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1 (800) 994-6610
Monday to Friday, 8:30 am to 5 pm, Central Time
www.jointcommission.org